BookInnTime

Support

We're here to help

Questions about a booking, a payment, your account or the app? Start with the answers below, or write to us. A real person reads every message.

Replies within 2 business dayssupport@bookinntime.com

Get in touch

Choose the quickest way

Email ussupport@bookinntime.com
In the app

Open the app, go to Inbox, and tap BookInnTime team. You can send photos, and replies arrive as a notification.

Help centre

Short answers and video guides: bookinntime.com/help.

Popular topics

What most people ask about

  • Bookings

    Changing, cancelling and finding a booking, and how times are offered.

  • Payments and Pro

    Card payments through Stripe, payouts, and your Pro subscription.

  • Sign-in and password

    Resetting a password, including when you no longer have the email.

  • The iPhone app

    Notifications, widgets, calendar sync and keeping the app up to date.

  • Your account

    Updating details, signing out of other devices and closing your account.

  • Safety and privacy

    Report abuse, block someone, and ask what we keep about you.

Answers

Frequently asked

I can't sign in
  • Check the email and password. A wrong password and an unknown email show the same message on purpose.
  • Forgotten it? Reset a business password, or use Forgot password on the customer login.
  • Signed up with Apple or Google? Use that button instead of a password.
I lost access to the email on my business account
Write to support@bookinntime.com from any address and tell us the business name and what you can show us that proves it is yours (for example a recent booking, your Stripe account or your phone number on file). Once we are satisfied it is you, we send you a one-time reset link. We never ask for your password.
How do I cancel a booking, and will I get a refund?
Use the link in your confirmation email or your account. If you paid online and cancel before the business’s free-cancellation window ends, everything comes back automatically. The rules are on Refunds & cancellations.
How do I cancel BookInnTime Pro?
If you subscribed in the iPhone app, open Settings on your iPhone, tap your name, then Subscriptions, and choose BookInnTime Pro. If you subscribed on the website, open Pro in your dashboard and choose Manage. You keep Pro until the end of the period you paid for.
How do I delete my account?
In the app: businesses go to More, Settings, then Delete my account for good. Customers go to Account, then Delete account. On the website the same options are in your account settings. Your sign-in details are removed straight away. Bookings stay on the other side's records for tax and dispute reasons and are cleared on the schedule in our Privacy Policy.
Someone is sending me abusive messages
Open the conversation in the app and tap Report or block. Blocking stops messages both ways immediately, and reports go to our team, who review them within one business day. You can also email us the details.
Why can't I see my widget?
Touch and hold the Home Screen, tap the plus button, search for BookInnTime and add a widget. Open the app once and sign in so it has something to show. If it still says to sign in, remove it and add it again.
A time I expected isn't offered
Times are hidden when the business is closed, on a break, already booked, or when a connected calendar (Google, Outlook or Apple) shows a busy event at that time. The business can check its opening hours and time off in the app.
What data do you keep, and can I see or delete it?
Yes to both. Email us and we will send or delete what we hold about you. What we collect and for how long is in the Privacy Policy, and the rules of use are in the Terms of Service.
About this page

BookInnTime is run by a small team in Australia. Support is by email and in-app message, Monday to Friday, with replies within 2 business days. For anything urgent about a payment or a booking today, put URGENT at the start of the subject line.